Support Contracts & Telstra Platinum – What is It?

JonathanIT Services

Support Contracts and Telstra Platinum

There are a number of benefits to having home support contracts, but sometimes you don’t know what you might be up for. In this article I will be sharing a little on what that line “Telstra Platinum Subscription” really means on your bill. What are home support contracts? Some of you may be thinking, “Awesome, who can I pay to help around my house?”. I’m sorry, but that’s not the case. Having a home support contract means is you are paying a regular payment to a company for their services. We at Infin Net offer both business support contracts and home IT support contracts and both vary in what services are offered, but more on that later. So, what about Telstra? You may think that Telstra are simply a telecommunications company, but they are becoming so much more. Recently they are branching out and sometimes pushing you to pay for … Read More

Server Maintenance – Why is it important?


server maintenance

Did you know that without regular server maintenance, a build-up of dust can slow down your server and increase its running temperature? Not only is this a potential hazard, but overtime this can cause your server to fail without warning. Servers are tasked with the ultimate job of managing, storing and processing your company data all day, every day. As such, it is extremely important that you schedule routine cleans to help maintain their health and functionality. Doing so not only keeps them running as intended, but it can also extend their life. By increasing your server’s life span, you can potentially save thousands of dollars in prevented damages and complete replacement. Server maintenance is the crucial process of keeping a server updated and running optimally to avoid down time and loss of data, as well as ensuring that your business’ computer network is running as intended. Regular server maintenance … Read More

Cloud Software vs Physical – Cloud vs Physical Round 3


Last week we looked at some advantages and differences between cloud and physical backup solutions. This week we are looking at software. We are all feeling the pressure to move to the cloud and software seems to be the biggest pressure. Don’t be scared or misinformed. Keep reading as we look at the differences and advantages of cloud software vs physical software. Week 3 – Software Since the dawn of the internet we have been finding new ways to use it and testing how much the “cloud” can actually do for us. If you have been using any software in your business or home in the last few years you might have noticed the push to always-online cloud software. We have seen programs that used to be purchased out right and used for years move over to subscription-based versions you update almost monthly. Physical Software When we are talking about … Read More

Cloud Backups vs Physical – Cloud vs Physical Round 2


Cloud Backups vs Physical Backups

Last week we looked at some advantages and differences between cloud and physical servers. This week we are looking at backups – cloud backups or physical. We all know we should do them but sometimes it’s hard to find a great solution, so it doesn’t get done at all. Then it’s too late. Keep reading as we look at some simple solutions for the dreaded “I didn’t back up!” situation. Week 2 – Backups Why backup? If you have any data on your computer at all that you don’t want to lose, you should back it up. Some people get very confused and worried when their pc is getting sick because they have “all their child’s baby photos” or “all my business financial data” that has not been backed up. The answer to minimizing stress when it comes to backups, is finding a solution that requires minimal, if not zero, … Read More

Cloud Server vs Physical – Cloud vs Physical Round 1


Last month we looked at a few different areas of wireless networking. Over the next two weeks we will be looking at some of the difference, advantages and disadvantages of both physical and cloud hardware and software. This week we look at some of the differences between a physical server and a cloud server. What is a Physical Server? Firstly, a server is usually a dedicated computer in charge of managing your network. It can have the job of simply being a file server where you store all your documents and business data, or you can have a server in charge of internet access, user credentials and managing who see’s what printers and shared folders. For very small businesses the task of holding all your documents can be simply given to a main PC or a NAS (Network Attached Storage). If you find you have more reliable and robust requirements, … Read More

Parental Restrictions on Home Wi-Fi Networks

JonathanWireless Networking

Wireless Parental Control

Internet security for the family is an essential consideration. In this article we are looking at Parental Restrictions and How you can keep your family safe as internet enabled devices are the norm. All too often online games are blamed for exposing children to inappropriate internet sites.  Whilst it can be true in some cases and parents should research children’s games which are known for this, it is also important to set up parental restrictions on your Wi-Fi. Having adequate parental controls will allow you to protect your family from inappropriate content.  There are also settings which can restrict access for specific devices to set times. Parents who have concerns that youngsters are playing online after bedtime can set a parental restriction to cease access at, for example, 7.30pm. For those days when you are trying to have a technology detox, but school requires homework access to the internet, it can be … Read More

What is the difference between 2.4GHz and 5GHz?

Melissa RossiWireless Networking

What is 2.4GHz and What is 5GHz? Here’s a simple breakdown of what those numbers on your device mean. I recently made the changeover to NBN and in doing so I noticed something that I hadn’t seen with our previous wireless setup, I now have two wireless connection options show for one device. I can now connect my mobile phone to my Telstra modem using either 2.4GHz or 5GHz. My phone automatically suggested the 5G connection but I didn’t really understand the difference until I spoke to our technicians and once they explained it to me I am now armed with knowledge to help me make the best choice for the connection I need depending on my circumstances. I consider myself moderately tech savvy so I wondered: “If I wasn’t clear on the differences in my wireless connection options, how many other people might not be aware of their options … Read More

Access Points & Range Extenders – When and Why?

JonathanWireless Networking

The Setup If you have followed all our tips in the last article about network security, you may be still finding you network not running to your expectations. With that in mind, I guess a good place to start an article about access points and range extenders would be explaining a situation. James has a network in his office that currently only covers the reception area. He would like it to reach all throughout his offices and especially down the back to the meeting room. So he went down to the local retail store and picked up a few range extenders and set them up himself. He then found that the wireless network had a few different names and that he wasn’t always getting a good connection. He thought – there has to be a solution to works! There is! Introducing Meshing Access Points. Access Points vs Extenders There is … Read More

Is Your Wireless Network Secure?

Kate SaundersWireless Networking

Here’s 6 simple tips to ensure your Wireless Network is secure! 1. Change the default name of your home network Also known as the SSID (Service Set Identifier). Changing your Wi-Fi’s default name makes it harder for malicious attackers to know what type of router you are using. This is usually a standard setting in most routers that is simple to change. Please note that changing your SSID also will require all devices to reconnect using the new network name and password. If you like a good joke for your Wi-Fi name, here’s a few funny alternatives: The LAN Before Time Pretty Fly for a Wi-Fi FBI Surveillance Van Mum, Click here for Internet Help! I’m Trapped in a Router Tell my Wi-Fi I Love Her The Creep Next Door Dial-Up A Wi-Fi Has No Name Every Day I am Buffering Nacho Wireless 2. Set a strong and unique password … Read More